Sunday, January 13, 2013

The Difficulty in Printing a Family Portrait

A little over a month ago, I took this family portrait. I took this in our living room - Mommy put up a black cloth, and I set up a tripod and used a remote control to take the picture.


Yesterday, I decided to get the picture printed so that I can proudly display my 3 girls in my office.  Online, I sent the picture to a local drugstore (a national chain) to get printed.  After receiving an email telling me that my order was complete and ready for pickup, Katie and I took a walk to pick up the picture.

Katie and I stood in line at the photography counter for the picture.  When it was finally our turn, the associate looked for our picture for a moment, and returned with the message, "We can't print the picture you ordered."

"Why not?" I questioned.  "I got an email saying that it was done."

"Because it is a professional picture, and you need to bring authorization from the photographer allowing you to print the picture."

I responded, "I'm flattered you guys think it is a professional picture, but, actually, I took the picture."

"Umm...no.  You're in the picture."

"That's because I used an infrared shutter release."

"A what?" 

"A remote control."

"Look," the associate continued, "This picture was clearly taken in a studio."

"Actually, my wife put up a black background, and we took the picture in our living room."

"This was clearly taken with studio lighting, not living room lighting."

"Well, I used an external flash and manually set the white-balance, but that was taken in our living room."

"Hmmmfff," the associate sighed.  "Sounds like you have a come-back for everything.  I'm going to get my manager." 

The manager came and had a discussion about the picture with me and Katie (Katie even explained that Daddy took the picture at home).

Finally, the manager agreed to sell us a print of the picture if I would sign a statement stating that I "was or claimed to be" the photographer that took the picture, and that I agreed to indemnify the store against any copyright infringement lawsuit.  I wasn't expecting it to be nearly that tough to print our family portrait.

No comments: